From patient to service user

Life Threatening Conditions to the Patient Receiving Service from Clinical Laboratory

From User Training to In-Service Support

User training courses are considered a necessary component in the implementation of information systems. Training is considered to develop user competence to ensure the system is effectively utilised in the organisational context. Training is often supplemented with a phone or e-mail hot-line to help solve glitches not covered by the trainer. Research has shown that this has not always been an ...

Service user, patient, survivor or client … has the time come to return to 'patient'?

Recently, the Council of the UK Royal College of Psychiatrists agreed to use the term 'patient' as the preferred collective noun when referring to people accessing mental health services in its official documentation. Choices regarding terminology have the power to influence those who use such terms and here, David Christmas and Angela Sweeney debate the issue of whether such a decision is appr...

Smart City Reference Model: Interconnectivity for On-Demand User to Service Authentication

The Internet of Things and Services (IoTS) has encouraged the development of service provisioning systems in respect to Smart City topics. Most of them are operated as heterogeneous systems which limits end customers’ access and contradicts with IoTS principles. In this paper, we discuss and develop a reference model of an interconnected service marketplace ecosystem. The prototypical implement...

RESCUE: Reputation based Service for Cloud User Environment

Exceptional characteristics of Cloud computing has replaced all traditional computing. With reduced resource management and without in-advance investment, it has been victorious in making the IT world to migrate towards it. Microsoft announced its office package as Cloud, which can prevent people moving from Windows to Linux. As this drift is escalating in an exponential rate, the cloud environ...